Return Policy

Introduction

At Market Assist, we want to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy that allows you to return eligible items within a specific time frame.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 3 days from the date of receipt.
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase (receipt or order number) is required for all returns.

2. How to Return an Item

If you wish to return an item, please follow these steps:

• Contact Us: Reach out to our customer support team at support@marketassist.com with your order number and details about the item you wish to return.
• Return Authorization: Once your return is approved, you will receive a return authorization and instructions on how to send the item back to us.
• Ship the Item: Package the item securely and send it back using a trackable shipping service. You are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds and Processing

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If your return is approved, you will receive a refund to your original payment method within 3 days.

• Refund Processing Time: Please allow up to 3 business days for your refund to appear on your account, depending on your payment provider.
• Partial Refunds: If the item shows signs of wear, damage, or misuse, we may issue a partial refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the replacement item. We do not offer direct exchanges.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team immediately at support@marketassist.com. We will work with you to resolve the issue by providing a return shipping label and issuing a full refund or sending a replacement item at no additional cost.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

7. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the date of the last update will be reflected at the top of the policy.

8. Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

• Email: support@marketassist.com
• Address: Level 3, 2 Balogun Street Lagos Island
• Phone: +234 904 254 4722